Delivery Information
At Turkmen Rug House, we take great care in preparing and shipping your order. Please review the following delivery information before completing your purchase.
Free Shipping Within the United States
Turkmen Rug House offers free standard shipping within the United States on eligible orders unless otherwise stated on the product page or during checkout.
Free shipping applies to the original outbound shipment only. Any return shipping costs are the responsibility of the customer unless the item received was incorrect, defective, or damaged due to an error attributable to Turkmen Rug House, subject to our applicable policies and applicable law.
Expedited shipping, special handling, remote-area delivery, or other optional shipping services may be subject to additional charges.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and verified. Business days do not include weekends or U.S. federal holidays.
Processing times are estimates and may vary depending on order volume, product availability, payment verification, holidays, weather events, or other circumstances beyond our reasonable control.
Shipping & Delivery
Available shipping methods and estimated delivery times will be displayed during checkout whenever available.
Delivery estimates are provided for convenience only and are not guaranteed unless a specific guaranteed shipping service is expressly identified at checkout.
Once an order has been transferred to the shipping carrier, actual delivery times may be affected by carrier operations, weather conditions, service interruptions, holidays, incorrect or incomplete addresses, or other circumstances outside the reasonable control of Turkmen Rug House.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before submitting your order. If you discover an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
Additional shipping or handling charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer to the extent permitted by applicable law.
Tracking Information
When tracking is available, tracking information will generally be provided after the order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.
Tracking information and delivery scans are generated and maintained by the applicable shipping carrier.
Returns & Return Shipping
Unless otherwise required by applicable law or expressly stated in our Return Policy, customers are responsible for all return shipping costs.
Original free shipping does not include or provide free return shipping.
Customers are responsible for ensuring that returned merchandise is properly packaged and shipped using an appropriate and trackable shipping method. We strongly recommend purchasing shipping insurance for valuable merchandise.
Turkmen Rug House is not responsible for returned merchandise that is lost or damaged during return transit to the extent permitted by applicable law.
15% Restocking Fee
Unless otherwise stated or prohibited by applicable law, approved returns are subject to a 15% restocking fee, calculated based on the purchase price of the returned merchandise.
The restocking fee will be deducted from the amount otherwise eligible for refund.
Return shipping charges and other non-refundable charges, where applicable, are separate from the 15% restocking fee.
Items returned damaged, used, altered, stained, incomplete, or otherwise not in their original condition may be refused or may be subject to additional deductions to the extent permitted by applicable law and our Return Policy.
Any exceptions applicable to incorrect, defective, or damaged merchandise will be handled in accordance with our Return Policy and applicable law.
Delayed Shipments
Carrier delays may occasionally occur. Estimated delivery dates are not guarantees unless expressly stated otherwise.
If your shipment appears to be significantly delayed, please contact us so that we can review the available tracking information and, where appropriate, assist with a carrier inquiry.
Lost or Missing Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, building management or reception, and any location identified in the carrier's delivery information.
Please contact us promptly if the package remains missing.
Claims involving lost, missing, stolen, or misdelivered packages may require an investigation with the shipping carrier. Resolution will depend on the circumstances of the shipment, carrier investigation, available evidence, applicable insurance coverage, and applicable law.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer protection law.
Damaged Shipments
Please inspect your shipment as soon as reasonably possible after delivery.
If an item arrives damaged, please contact us promptly and provide your order number, photographs of the item, photographs of the shipping packaging, and any other information reasonably necessary to evaluate the damage.
Please retain the original packaging and shipping materials until the claim has been reviewed, as the carrier may require them as part of its investigation.
Signature Requirements
Certain orders, including high-value or unique handmade rugs, may require an adult or recipient signature upon delivery.
Signature requirements may be added at our discretion for security, fraud prevention, or shipment protection purposes.
International Shipping
Where international shipping is offered, free U.S. shipping does not apply to international orders unless expressly stated otherwise.
International shipments may be subject to shipping charges, customs inspections, import duties, taxes, brokerage charges, or other governmental fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.
Unique and Handmade Items
Many products sold by Turkmen Rug House are unique, handmade, or individually selected pieces. As a result, replacement with an identical item may not always be possible.
If a unique item is confirmed lost or damaged and an identical replacement is unavailable, any available remedy will be handled in accordance with our applicable refund and return policies and applicable law.
Changes to Delivery Information
Turkmen Rug House reserves the right to update or modify this Delivery Information policy from time to time. Changes will become effective when the revised policy is posted on our website, subject to applicable law.
Contact Us
If you have questions regarding shipping, tracking, delivery, returns, or a damaged or missing order, please contact Turkmen Rug House through the contact information provided on our website.